The questions below are the most asked questions by our customers. If you have a question that is not answered below, please contact us at support@kidsonline.com.

Custom products will be handmade and thus take longer to arrive to you than usual products. Orders will be handmade and shipped to your doorstep within 10 to 14 days.

If the product arrives defective, we will reprint and resend it free of charge. Please  send us an email with your order number, the picture(s) of the product(s) you received and detailed description of the problem.

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Damaged/Misprinted Items can only be replaced within 30 days from your original order date. After 30 days, Kids Online is not responsible for replacing any damaged or misprinted items.

Please note that whatever size, color, and the image you upload will be printed on your item. If the incorrect size, color, or image is selected at the time of ordering and sent out to you, Kids Online is not responsible for replacing these items.

Due to our fast turnaround time, any Changes or cancellations to orders will be accepted within 24 hours after an order is placed.

Please include order number and list of items to cancel or modify in the email to support@kidsonline.com.

If you insist on canceling after 24 h, and your order has not been shipped yet, we can refund you 25% of the total order price which will be applied to cover the design, material and labor costs. Your request will be processed within 24 hours and you will receive an email confirmation with the refund amount.

If you have an issue with your order, please send us an email with your order number and the picture(s) of the product(s) you received and our team will be happy to to look into it and make sure we get it resolved ASAP.