As our products are made-to-order, customers will not be eligible for a refund or replacement for:

  • errors which occur from a typing error or face image positioning you may have made when ordering;
  • defects that are the result of ordinary wear and tear or abnormal use;
  • or if you have changed your mind

Our customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed. All our products are made-to-order, according to your specifications, so we can’t accept returns where the customer has simply changed their mind.

If the product arrives defective, we will reprint and resend it free of charge. Please  send us an email with your order number, the picture(s) of the product(s) you received and detailed description of the problem.

Damaged/Misprinted Items can be replaced within 7 days from the arrival date of the order. After 7 days, Kids Online is not responsible for replacing any damaged or misprinted items.