Returns & Refunds
As our products are made-to-order, customers will not be eligible for a refund or replacement for:
- errors which occur from a typing error or face image positioning you may have made when ordering;
- defects that are the result of ordinary wear and tear or abnormal use;
- or if you have changed your mind
If the product arrives defective, we will reprint and resend it free of charge. Please send us an email with your order number, the picture(s) of the product(s) you received and detailed description of the problem.
Damaged/Misprinted Items can be replaced within 7 days from the arrival date of the order. After 7 days, Kids Online is not responsible for replacing any damaged or misprinted items.